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Customer Service

Shipping & Delivery

We offer Free Shipping to all US states. Your order will be shipped via USPS from Seattle, WA USA. Order processing time is on average 72 hours + shipping time. Please allow extra 3-5 business days for larger orders and for all orders placed during october, november & december months (due to the holidays). Please order ahead of time to ensure on-time delivery!

In case of low stock we reserve the right to split your order and ship it in multiple (usually 2) packages (unless your order contains a gift) - at no cost to you. 

Please note that if you're concerned about the delivery of your package and would like to have signature confirmation added to your shipping, please contact us first. All orders will be shipped w/o signature confirmation by default.

If you did not receive shipping confirmation - check your status by logging in to your Soaplandia account or contact us

Privacy & Security

We will not sell your information to anyone for any reason. Soaplandia's is a secure website with proper certification.

Returns & Replacements

All sales are final. All product concerns must be reported within 7 days of receiving the order. Due to the nature of product, soaps cannot be returned. But, if for any reason you are not satisfied with the product, please contact us and we will do our best to fix the problem.

Ordering

Ordering is easy - just add items to your cart and checkout securely. If you have any problems ordering or concerns about your order, please contact us and we will help you right away. You can also email us with a list of items you would like to order and we'll bill you via PayPal later. For all questions and concerns regarding your orders please contact Soaplandia at any time. There is currently no phone support.

Payment, Pricing & Promotions

We accept Visa and Mastercard. You can also pay via PayPal. Price is subject to change without prior notice.

Thank you for your interest in Soaplandia's products. We're a small family owned company - so communication is easy. Please don't hesitate to contact us if you have any questions, concerns, requests or just want to say, "Hi". There is currently no phone support. But we reply fast via email! For reviews click here or visit our Facebook page!

If you experience any difficulties with our website please contact us! We will happily include some freebies with your order for your troubles.